Article from Health Services Research on what works in effective public reporting

New Evidence on What Works in Effective Public Reporting (pages 1159–1166)

Brent Sandmeyer and Irene Fraser

Version of Record online: 27 APR 2016 | DOI: 10.1111/1475-6773.12502

Keywords:

  • Consumer information;
  • public reporting;
  • quality of care/patient safety

Objective

To describe the current state of the public reporting field and provide guidance to public report producers based on the evidence.

Principal Findings

Public reports should address the questions and priorities that consumers actually have; present information credibly and in a way that is understood by the intended audience; reach the intended audience; and enable consumers to act on the information.

Conclusions

Public reports have advanced greatly in recent years, but there remains much room for improvement. Report producers should continually evaluate their reports and apply the latest evidence to maximize their usefulness and impact.