Caring to change – How compassionate leadership can stimulate innovation in health care

How compassionate leadership can stimulate innovation in health care

Michael West, Ben Collins, Regina Eckert, Rachna Chowla
This paper from the Kings Fund  looks at compassion – which involves attending, understanding, empathising and helping – as a core cultural value of the NHS and how compassionate leadership results in a working environment that encourages people to find new and improved ways of doing things.

It also describes four key elements of a culture for innovative, high-quality and continually improving care and what they mean for patients, staff and the wider organisation:

  • inspiring vision and strategy
  • positive inclusion and participation
  • enthusiastic team and cross-boundary working
  • support and autonomy for staff to innovate.

The paper also presents case studies of how compassionate leadership has led to innovation. This work was supported by the Health Foundation.