The Productivity Commission’s Report on Government Services 2016

The annual Report on Government Services (RoGS) provides information on the equity, effectiveness and efficiency of government services in Australia. This report is being progressively released between 27 January - 4 February 2016.


The Productivity Commission data sows that last year, one in five Australians waited longer than they thought was acceptable to get into a GP and one in 20 said they delayed or did not go to a GP in the previous year because of cost.  85 per cent of GP visits were bulk billed last year.

The report shows many people, particularly those in rural and remote areas, are struggling to find a GP when they need one – a problem potentially pushing them into hospital emergency departments.

Among people wanting to see a GP for "urgent" care, 64 per cent waited less than 4 hours, 11 per cent waited 4 to 24 hours and 25 per cent waited a day or more. In the same year, there were about 2.8 million "GP-type presentations" at public hospital emergency departments.

However, once people got into their GPs, they were mostly happy with the care they received. Last year, 90 per cent of people said their GP listened carefully to them, 93 per cent said their GP showed them respect, and 89 per cent said they spent enough time with them.

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